Telephone communication is often the first contact a client or customer has with an organization. Whether it’s with a decision maker or the admin staff, it’s commonly the first connection a person has with a business.

Research suggests that 25% of customers and clients ‘give up’ on purchasing a product or service simply because they’re kept on hold for too long.

This shows the importance of making your client or customer feel important and cared for, even if it is during a phone call.

We have compiled 12 essential telephone etiquette rules in a comprehensive eBook to support you create a lasting impression on your business contacts, clients, and colleagues.

Fill in the form below to download the free eBook: